Hospitality Sales Representative

Job Advert Reference: AFCB0088

Title: Hospitality Sales Representative

Reports to: Hospitality Sales Manager

Location: Vitality Stadium

Contract: 40 Hours per week, Permanent

MAIN DUTIES

• Meet and exceed individual & team new business revenue goals
• Establish foundation for hospitality and premium seating relationships
• Sell upgrades, add-ons, and ask for referrals
• Build strong relationships with acquired account base through proactiveccommunication including seat visits, phone calls, emails, meetings and other touchpoints
• Make a minimum of 40 outbound sales calls per day
• Effectively communicate all team happenings, events, and available inventory
• Be proactive, respond to and resolve all customer complaints, requests, and inquiries from account base; handle difficult situations in a calm and professional manner
• Ensure ticket member information and data are accurate and complete for accounts
• As a member of staff to ensure in all matters, you follow and actively promote the club’s mental health policies and practices to ensure an open, non-judgmental and inclusive environment for everyone engaged with the club.
• As a member of staff to ensure that you to adhere to the club’s safeguarding policies and procedures and are committed to our safeguarding values, creating a safe and positive environment for all those who interact with the club.
• Obligation to adhere to the club’s health and safety policy and procedures.
• As a member of staff to ensure in all matters you follow and actively promote the club’s equality policies and practices to ensure a welcoming, safe and inclusive environment for everyone engaged with the club.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

KEY KNOWLEDGE 

Essential

• Telesales/Phone-based sales experience
• Target-driven & confident communicator
• Problem Solver, Creative, Detail Orientated, Team Player
• Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with clients and colleagues

Desired

• Degree in business/sales/marketing/sports management or similar concentration
• Minimum of 1-2 years sales/service experience, preferably in sports/entertainment

PERSON SPECIFICATION

The Club’s values are at the core of its staff behaviour and how they approach everything they do, therefore we are looking for someone is honest, inclusive, kind, hardworking and loyal.

We would like to open out this job vacancy to those who are looking for part-time work and available to explore the potential of a job share. If you would only be able to take up the role if a job share was available, please state your available working times and we can take this into consideration.

Please note this role does require the incumbent to be available for occasional contact outside of core working hours and available to work home fixtures throughout the season.