Operations Manager (Community Trust)

An exciting opportunity has arisen at Stoke City Football Club of the English Football League for the position of Operations Manager for Stoke City Football Club’s Community Trust. This role will be based at the bet365 Stadium and other facilities as needed.

Reporting to the Director of Community Engagement, you will hold a pivotal role within the senior management team. You will collaborate with colleagues to execute the charity's vision and mission, ensuring that all initiatives are in line with the Club’s strategic objectives.

The successful candidate will be responsible for managing the operational functions of the Community Trust and will have direct oversight of the administration team.

Main Responsibilities

• Managing the operational functions of the Community Trust to ensure effective resource utilisation.
• Providing direct line management for the administration team, creating a supportive and productive atmosphere.
• Developing and executing processes and procedures across various operational areas, including fleet management, staff scheduling, payroll, health and safety, risk assessments, safeguarding, data collection, kit and equipment management, merchandise, player engagement, quality assurance, staff development and facility usage.
• Identifying and implementing changes to enhance operational efficiencies within the department.
• Supporting governance and compliance initiatives, ensuring adherence to the Capability Code of Practice and funding agreements.
• Working with the senior management team to achieve the charity's vision and mission, ensuring alignment with strategic goals.
• Assisting in the organisation and execution of key fundraising and awareness events in collaboration with the senior management team.

Key Skills, Experience and Qualifications

• Proven leadership skills in developing team members.
• Excellent organisational and operational planning skills.
• Proficient in developing and implementing processes and procedures.
• Previous experience in payroll, health and safety, safeguarding, and risk assessments.
• Experience in governance and compliance management.
• Ability to identify and implement operational efficiencies.
• Experience in event planning and fundraising initiatives.

The successful candidate must be available to work evenings and weekends to cover matchday fixtures and other adhoc events at the bet365 Stadium and across the Trust’s geographical area.

The position will be offered on a full time permanent basis.

Stoke City Football Club is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment.  Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.

To apply please complete and return the application form which can be obtained via our website https://www.stokecityfc.com/category/job-vacancies along with your CV and covering letter to Human Resources, SCFC Jobs, PO Box 3573, Stoke-on-Trent, ST4 9LL or email to stokejobs@stokecityfc.com  quoting ‘OM0625SCFC’ in the subject line.  Alternatively, telephone the Human Resources Department on 01782 592227 or email stokejobs@stokecityfc.com for an application form.

Closing date for applications is Friday 20th June 2025.

Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at www.stokecityfc.com/recruitment-privacy-policy/

The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying and abuse. Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.