Operations Manager

Join us in driving operational excellence in football intelligence

At SciSports, we combine a passion for football with the power of data. Our solutions are trusted by professional clubs, leagues, and federations across the globe. We’re on a mission to enrich the world of football through innovative, data-driven solutions. We provide actionable insights through advanced computer vision and data science, helping professional football organisations make smarter decisions both on and off the pitch. We’re looking for an Operations Manager to lead our operational delivery and scale our impact.

YOUR ROLE AT SCISPORTS

As Operations Manager, you’ll be the operational heartbeat of our company. You will manage the delivery engine behind our product suite and oversee the complex network of internal and external stakeholders involved in that process.

From aligning with development teams on release timelines, to resolving client escalations, to streamlining how we work with data capture partners - you’ll lead from the center and ensure nothing slips through the cracks. You will report directly to the COO and collaborate closely with development and customer-facing teams.

Your responsibilities will include:

• Lead and mentor the operations team to execute with clarity, accountability, and operational excellence

• Ensure on-time, high-quality delivery of our data and capture services, meeting or exceeding SLAs

• Supervise and coordinate quality assurance processes across the entire SciSports product suite to ensure data coverage, depth, and completeness align with industry standards

• Align delivery processes with cross-functional stakeholders including Product, Development, Sales, and Customer Success

• Act as the operational link between clients, partners, and internal teams - balancing expectations and resolving friction

• Oversee workflows across external vendors and partners to ensure consistency and performance

• Drive operational readiness and scalability as we grow internationally

• Proactively identify risks, bottlenecks, and improvement areas in delivery and execution

• Implement and evolve tooling, dashboards, and KPIs to track performance and drive transparency

• Embed a culture of continuous improvement, operational discipline, and customer-centric thinking

WHAT WE'RE LOOKING FOR

We’re seeking a structured, proactive, and experienced operator who thrives in a fast-paced, tech-driven environment. You know how to lead teams, optimize processes, and deliver at scale with a sharp focus on quality and reliability. Working hours may include evenings and weekends, as the football world operates beyond the standard office schedule.

You bring:

• A drive to overcome challenges, not because you have to, but because you want to

• A very structured mindset, excellent organizational skills, and a keen eye for detail are critical

• A pragmatic, hands-on attitude and a drive to improve every process you touch

• Lead by example while managing a team of operations specialists

• Experience with process management, customer delivery, and quality assurance

• Strong stakeholder management and communication skills

• Affinity with football and sports tech

• Proven experience in operations leadership within a technology or data-driven company

• You have at least three years of experience in a similar or related role

• Fluent in both written and spoken English

• You’re based in the Netherlands and are willing to come into the office regularly

What we offer:

• An important position in a growing sports tech company

• Flexible work setup: hybrid with office days in Zeist

• A high-impact role with the freedom to shape how we operate

• An open culture with autonomy and ownership

• A passionate, talented team that shares a love for football and innovation

• Competitive remuneration package

• Modern office space at the KNVB Campus in Zeist, featuring AAA-class facilities including a gym, padel courts, and a relaxation bed