Support Manager

At LALIGA we are looking for a new colleague to join as a Support Manager in the Tactical Operations Unit Directorate.

If you're about to take on a new professional challenge, keep reading!

Functions:

• Technical assistance at meetings and events organized by the company's Audiovisual Anti-Fraud department.
• Management of services associated with mobile lines (data and voice plans) and fixed lines with FTTH, including the contracting of linked streaming services.
• Installation, configuration, and troubleshooting of hardware and software issues.
• Ability to work flexible shifts and adapt to changes in work schedules, with regular hours being mainly between 10:30 a.m. and 8:00 p.m.
• Availability to work shifts and respond to requests and/or incidents outside of regular business hours, depending on the needs of the service.
• Experience managing administration consoles such as Microsoft 365, Azure, eDiscovery - Security & Compliance, as well as licensing platforms such as Adobe, among others.
• Experience and knowledge in using video conferencing applications such as Microsoft Teams, Webex, Zoom, Google Meet, among others.
• Experience and knowledge in the use and support of video conferencing equipment, such as those from Cisco, Poly, Huawei, and others.
• Experience using ticket and inventory management tools to track incidents, requests, and control IT assets.
• Knowledge of the use of artificial intelligence-based tools to optimize tasks, automate processes, and support decision-making.
• Experience in reviewing and evaluating IT material requests, ensuring their suitability for operational needs and their approval according to established criteria.
• Ability to generate and review reports and procedures, ensuring quality, consistency, and alignment with the service's internal policies.
• Ability to identify opportunities for improvement and propose solutions in any aspect of the service offered by the area, with a focus on operational efficiency and quality.

Requirements:

• High capacity to resolve complex queries and incidents related to the technological services within their area of ​​responsibility. 
• Ability to manage and lead IT projects in the LaLiga/Club environment.
• Excellent customer service (empathy and kindness). 
• Ability to work flexible shifts and adapt to changes in work schedules. 
• Availability to work from 10:30 a.m. to 8:30 p.m.

Technical skills 

• Higher Vocational Training in Computer Science or similar.
• Minimum 5 years of experience in customer support, at least 2 of which are in VIP support. 
• Extensive knowledge of audiovisual environments, O365, and Software Management.

Competency skills 

• Ability to work as a team.
• Organized person and passionate about his work.
• Responsibility and commitment. 
• Excellent communication skills.
• Ability to work under pressure.
• Proactive.
• High degree of ethical and moral commitment.

At LALIGA, we are committed to serving society through our mission of "Inspiring the world through football." We believe in talent at all levels, which is why we are committed to non-discrimination based on any personal condition.

Don't hesitate and sign for LALIGA!