Event Safety Stewards

Stoke City Football Club of the English Football League, is seeking enthusiastic individuals to join our team of Safety Stewards, supporting matchday operations at the bet365 Stadium.

If you enjoy helping others, are eager to learn and develop new skills and can engage positively with both colleagues and fans this is the ideal role for you.

Role Overview:

As a Safety Steward, you will play a crucial role in maintaining the safety and security of all visitors to the stadium. You will receive comprehensive training for various specialist responsibilities, including:

·         Spectator safety

·         Crowd management

·         Turnstile operations and ticket checking

·         Car park operations

·         Fire safety and first aid support

·         Customer service

·         Equality, Diversity and Inclusion Awareness

Through a comprehensive induction process, you will gain operational knowledge of the stadium and its associated venues (where relevant). Your role will be to ensure that guests experience a safe and enjoyable visit by providing accurate information while maintaining high safety and security standards at all times.

Main Responsibilities:

As an ambassador for the Club, your main responsibility will be to deliver exceptional customer service and uphold all safety protocols. It is important to note that your role as a Safety Steward is to carry out specific safety duties, not to watch the event. You will be adaptable and through the designated training programme, equipped to take on various roles across different settings and venues.

The ideal candidate will be:

·         Fit and active, with the temperament to handle the requirements of the role.

·         Presentable, reliable and capable of working independently, using initiative and taking responsibility.

·         Available to work during evenings and weekends to cover matchday fixtures and other events at the stadium or associated venues.

All necessary training will be provided, including the opportunity to work towards achieving Level 2 in Spectator Safety (RQF). This position is offered on a casual and intermittent basis.

This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment.  Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.

To apply, please complete and return the application form which can be obtained via our website https://www.stokecityfc.com/category/job-vacancies to Human Resources, SCFC Jobs, bet365 Stadium, Stanley Matthews Way, Stoke-on-Trent, ST4 4EG or email to stokejobs@stokecityfc.com quoting ‘STWD2505SCFCW’ in the subject line. Alternatively, telephone the Human Resources Department on 01782 592227 for an application form.

Closing date for applications is 30th May 2025.

Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at www.stokecityfc.com/recruitment-privacy-policy/

The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying and abuse. Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.