Manager, GSIA Assistant Duty, Event Time Job Opening for CWC25
- FIFA
- All Locations
- 24 Apr, 2025
Job Description
FIFA World Cup 26 Overview
At FIFA, our vision is to unite the world through the power of football. The FIFA Club World Cup 25™ will bring together the best club teams from around the world to compete for the prestigious title. Hosted in the United States, this tournament will deliver an unforgettable experience for players, fans, and stakeholders alike. Now is your time to be part of history and join the workforce that will plan and execute this world-class event.
Additionally, the FIFA Club World Cup 2025 will serve as a key event, showcasing top football talent in preparation for FIFA26. These events require passionate, skilled, and committed professionals to deliver extraordinary experiences. Now is your time to become a game changer and join the workforce that will help create unforgettable memories for millions.
THE POSITION
Main Activities and Responsibilities
Reporting to the GSIA (Guest Services Integration Area) Duty Manager, the GSIA Assistant Duty Manager will be a key member of the FIFA Club World Cup 25 Guest Operations team and will work in close collaboration with the Tournament Operating Center and other key individuals responsible for delivering key operations across guest services.
The main responsibilities and oversight of the GSIA Assistant Duty Manager for the FIFA Club World Cup 25™ include:
- Deputize for the GSIA Duty Manager and all associated duties associated with Service Integration cross functional meetings and tasks
- Prepare the GSIA Daily Meeting Action Log
- Production of Guest Services Forward Look Hot Spot Report
- Management of SIA Inbox and GSIA Hotline
- Monitoring of Integrated WhatsApp and MS Teams Communications scanning for flagging anomalies
- Maintain continuous communication with all functional areas to stay informed of potential operational changes
- Coordinate the Guest Services Forward Look Meeting
- Assist in the development, production and onsite implementation of the Services Operating Model in conjunction with all Services Teams and internal stakeholders
- Support coordination of level 3+ Incident/Issue Management topics on behalf of GSIA Duty Manager
YOUR PROFILE
FIFA World Cup 26 Skills Framework
Candidates for this role should demonstrate:
- Accountability: Commitment to responsibilities and learning from actions.
- Decision Making: Ability to make quick, informed decisions under pressure.
- Inclusivity: Collaboration across diverse teams and networks.
- Innovation: Creative thinking to produce fresh ideas and solutions.
- Leadership: Encouragement of teamwork and effective delegation.
- Vision: Strategic foresight and alignment with organizational goals.
Experience
- Bachelor's degree in Management, Sport Management/Business, Marketing and Communications
- Postgraduate Education focusing on International Organizations or Sport Management preferred, but not required
- Guest Experience & Hospitality Management
- 3+ Years Hospitality and Guest Management Experience, with Project Management and Operational Experience.
- Extensive knowledge and experience in event operations and specifically with guest operations, accommodations, transport, and hospitality as well as related event services; knowledge of its respective methodologies, planning and controlling tools.
- Experience reporting and managing end-to-end V/VIP hospitality programs at major sporting events.
- Fluent in English. Spanish and/or French proficiency is a plus
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
- Prior experience with international or large-scale events is highly desirable.
- Proven ability to work in fast-paced, high-pressure environments.
- Strong project management and operational coordination skills.
About FWC2026
This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.
Founded in 1904, the Fédération Internationale de Football Association (FIFA) is the umbrella organisation of its members, currently 211 national football associations. Its main objectives, enshrined in its statutes, are to develop football around the world, to stage international competitions and to protect the integrity of football (against match manipulation, doping etc.).
FIFA is a truly diverse, modern and multicultural organisation and its primary purpose is to promote football. Over 800 people from 50 nations – 40 per cent of which are women, including the Secretary General – covering a wide variety of professional profiles, work to fulfil that purpose. FIFA’s headquarters are based in Zurich, Switzerland. We have other offices in Zurich, as well as temporary offices around the world.
We are 'living football' – we are committed to the game, to the people, to the planet and to the future. It is what we do. It is why we are here.
Our culture is shaped by fair play, team spirit, diversity, sustainability, transparency and innovation. We live by these values. Regardless of race, religion, national origin, colour, age, disability, marital status, sexual orientation or citizenship – we support diversity; indeed, we consider it to be key to our success.
We are looking for talented and motivated team members who would embrace these values every day, with purpose, passion and pride, in order to make a positive impact on the world of football and beyond.
We offer a unique and exciting work environment with great opportunities for your personal and professional development.
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