Manager, VIP Hotel Guest Operations, Event Time Job Opening for CWC25
- FIFA
- All Locations
- 18 May, 2025
Job Description
FIFA World Cup 26 Overview
At FIFA, our vision is to unite the world through the power of football. The FIFA Club World Cup 25™ will bring together the best club teams from around the world to compete for the prestigious title. Hosted in the United States, this tournament will deliver an unforgettable experience for players, fans, and stakeholders alike. Now is your time to be part of history and join the workforce that will plan and execute this world-class event.
Additionally, the FIFA Club World Cup 2025 will serve as a key event, showcasing top football talent in preparation for FIFA26. These events require passionate, skilled, and committed professionals to deliver extraordinary experiences. Now is your time to become a game changer and join the workforce that will help create unforgettable memories for millions.
THE POSITION
Main Activities and Responsibilities
Reporting to Central VIP Hotel Operations, the VIP Hotel Manager will be a key member of the FIFA Club World Cup 25 Guest Operations team and will work in close collaboration with Guest Relations and other key individuals responsible for overseeing and delivering the key operations at the VIP Hotel.
The main responsibilities and oversight of the VIP Hotel Manager for the FIFA Club World Cup 25™ include:
- Oversee the VIP Hotel operations at the assigned FIFA Club World Cup 2025 VIP Hotel while managing the integration of both existing and bespoke events over the course of the tournament
- Lead the development and on-site implementation of the V/VIP Guest Experience & Hospitality concept (innovation, branding, dressing and decoration, overall look & feel, gifts, entertainment, staffing) as applicable at the VIP hotel
- Act as the first point of contact regarding infrastructure and technical questions related to the guest experience for assigned VIP Hotel (e.g. VVIP/VIP spaces, entrances, lounges)
- Work closely with the Guest Operations, Guest Relations, Transport, and Accommodations teams to plan and accommodate for guests with special requirements
- Assist in the development and delivery of world class training programs for service staff and volunteers, focusing on excellence and ‘wow’ customer service
- Participate in regular planning meetings and reviews, demonstrating excellent project management and reporting skills
- Implement the programs, policies and procedures to provide the highest level of customer service, and to assure smooth coordination of activities during match day operations
- Oversee key suppliers tasks & deliverables (delivery timelines, quality insurance, budget control, risk management)
- Communicate Guest Management Policies and Operational Plans to all relevant stakeholders
- Coordinate and maintain a strategic overview of all Guest Operations at the VIP Hotel during tournament time
Atlanta
Charlotte
Cincinnati
Los Angeles
Nashville
Orlando
Philadelphia
Seattle
Washington DC
YOUR PROFILE
FIFA World Cup 26 Skills Framework
Candidates for this role should demonstrate:
- Accountability: Commitment to responsibilities and learning from actions.
- Decision Making: Ability to make quick, informed decisions under pressure.
- Inclusivity: Collaboration across diverse teams and networks.
- Innovation: Creative thinking to produce fresh ideas and solutions.
- Leadership: Encouragement of teamwork and effective delegation.
- Vision: Strategic foresight and alignment with organizational goals.
Experience
- Bachelors or Masters Degree in Hospitality, Hotel Management, Marketing and Communications
- Postgraduate Education focusing on Event Management
- 5+ Years Hospitality and Guest Management Experience, with Project Management and Operational Experience
- Extensive knowledge and experience in general hotel operations, specifically with guest operations and hospitality as well as related event services; knowledge of its respective methodologies, planning and controlling tools
- Experience managing end-to-end V/VIP hospitality programs
- Fluent in English. Spanish and/or French proficiency is a plus
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
- Prior experience with international or large-scale events is highly desirable.
- Proven ability to work in fast-paced, high-pressure environments.
- Strong project management and operational coordination skills.
About FWC2026
This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.
Founded in 1904, the Fédération Internationale de Football Association (FIFA) is the umbrella organisation of its members, currently 211 national football associations. Its main objectives, enshrined in its statutes, are to develop football around the world, to stage international competitions and to protect the integrity of football (against match manipulation, doping etc.).
FIFA is a truly diverse, modern and multicultural organisation and its primary purpose is to promote football. Over 800 people from 50 nations – 40 per cent of which are women, including the Secretary General – covering a wide variety of professional profiles, work to fulfil that purpose. FIFA’s headquarters are based in Zurich, Switzerland. We have other offices in Zurich, as well as temporary offices around the world.
We are 'living football' – we are committed to the game, to the people, to the planet and to the future. It is what we do. It is why we are here.
Our culture is shaped by fair play, team spirit, diversity, sustainability, transparency and innovation. We live by these values. Regardless of race, religion, national origin, colour, age, disability, marital status, sexual orientation or citizenship – we support diversity; indeed, we consider it to be key to our success.
We are looking for talented and motivated team members who would embrace these values every day, with purpose, passion and pride, in order to make a positive impact on the world of football and beyond.
We offer a unique and exciting work environment with great opportunities for your personal and professional development.
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