Senior Coordinator, Club Service Liaison, Event Time Job Opening for CWC25
- FIFA
- Miami, FL, USA
- 18 May, 2025
Job Description
FIFA World Cup 26 Overview
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will be a historic milestone, featuring 48 teams across three host countries: Canada, Mexico, and the USA. With new formats and unparalleled opportunities for engagement, this tournament promises to redefine excellence on a global scale.
Additionally, the FIFA Club World Cup 2025 will serve as a key event, showcasing top football talent in preparation for FIFA26. These events require passionate, skilled, and committed professionals to deliver extraordinary experiences. Now is your time to become a game changer and join the workforce that will help create unforgettable memories for millions.
THE POSITION
Main Activities and Responsibilities
Reporting to the Club Service Liasion Lead, the Club Service Liasion Agent will be a key member of the FIFA Club World Cup 25 Guest Operations team and will work in close collaboration Guest Relations and other key individuals responsible for delivering the key operations at the stadium.
The main responsibilities and oversight of the Club Service Liasion Agent for the FIFA Club World Cup 25™ include:
- Serve as the central liaison for club guests, offering a personalized and consistent communication channel to ensure a high standard of service throughout the tournament.
- Build and maintain trusted relationships with club protocol teams supporting them with any needs related to their participation.
- Maintain daily communication with clubs to provide updates, confirm guest details, and address any service-related concerns.
- Proactively anticipate and resolve guest issues or last-minute needs with a solution-oriented mindset.
- Organize regular check-ins with clubs to share tournament updates and collect feedback to enhance their experience.
- Update Ticketing Guest Management Systems for all club related enquiries.
- Ensure all additional ticket or VAPP requests are recorded and monitored.
- Maintain continuous, real-time communication with stadium protocol teams to stay aligned on any operational adjustments or last-minute updates.
- Collaborate cross-functionally with key FIFA teams, including Team Services, Transport, Accommodation, Accreditation, Travel, Ticketing, Seating & Protocol
YOUR PROFILE
FIFA World Cup 26 Skills Framework
Candidates for this role should demonstrate:
- Accountability: Commitment to responsibilities and learning from actions.
- Decision Making: Ability to make quick, informed decisions under pressure.
- Inclusivity: Collaboration across diverse teams and networks.
- Innovation: Creative thinking to produce fresh ideas and solutions.
- Leadership: Encouragement of teamwork and effective delegation.
- Vision: Strategic foresight and alignment with organizational goals.
Experience
- Bachelor's degree in Management, Sport Management/Business, Marketing and Communications
- Postgraduate Education focusing on International Organizations or Sport Management preferred, but not required
- 3+ Years Hospitality and Guest Management Experience, with Project Management and Operational Experience.
- Extensive knowledge and experience in event operations and specifically with guest operations, accommodations and hospitality as well as related event services; knowledge of its respective methodologies, planning and controlling tools.
- Experience of managing end-to-end V/VIP hospitality programs at major sporting events.
- Fluent in English. Spanish and/or French proficiency is a plus
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
- Prior experience with international or large-scale events is highly desirable.
- Proven ability to work in fast-paced, high-pressure environments.
- Strong project management and operational coordination skills.
About FWC2026
This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.
Founded in 1904, the Fédération Internationale de Football Association (FIFA) is the umbrella organisation of its members, currently 211 national football associations. Its main objectives, enshrined in its statutes, are to develop football around the world, to stage international competitions and to protect the integrity of football (against match manipulation, doping etc.).
FIFA is a truly diverse, modern and multicultural organisation and its primary purpose is to promote football. Over 800 people from 50 nations – 40 per cent of which are women, including the Secretary General – covering a wide variety of professional profiles, work to fulfil that purpose. FIFA’s headquarters are based in Zurich, Switzerland. We have other offices in Zurich, as well as temporary offices around the world.
We are 'living football' – we are committed to the game, to the people, to the planet and to the future. It is what we do. It is why we are here.
Our culture is shaped by fair play, team spirit, diversity, sustainability, transparency and innovation. We live by these values. Regardless of race, religion, national origin, colour, age, disability, marital status, sexual orientation or citizenship – we support diversity; indeed, we consider it to be key to our success.
We are looking for talented and motivated team members who would embrace these values every day, with purpose, passion and pride, in order to make a positive impact on the world of football and beyond.
We offer a unique and exciting work environment with great opportunities for your personal and professional development.
Location