Manchester United

TICKETING EXECUTIVE
Location: Manchester


At Manchester United we aim to be the best on and off the pitch – and the quality of our behind-the-scenes team sets us apart from the competition.

Our people are as committed to the success of the company as the players are to winning trophies. We offer a unique and exciting working environment, excellent training, with recognition and rewards for the part each individual plays.

The Purpose 

To provide all-round administration/customer service that assists with the smooth running of the department. Draft, prepare and send Marketing & Operational supporter communications.

The Role
  • Handle telephone calls and emails with professionalism, ensuring they are responded to in an effective manner providing the highest level of customer service, and within a reasonable time-frame, while taking responsibility for queries / complaints.
  • Be the point of contact for all visitors to Ticketing & Membership Services; serve supporters on the T&MS counter, increasing sales by cross selling other products and services, demonstrating professionalism and exceptional service.
  • Undertake T&MS administrative duties such as: allocating tickets for Domestic and European home and away matches, Season Ticket and Official Membership renewals, duplicate requests, returned mail, ticket collections, ticket fulfilment.
  • Undertake system-led processes which lead to efficient and accurate results such as batch relocations of large groups of supporters, enabling functionality online, and event sales arrangements.
  • Demonstrate an understanding and take responsibility for maximizing sales for Official Membership, match tickets and Season Tickets, working towards departmental objectives.
  • Ensure that all departmental policies and procedures are always adhered to.
  • Undertake general office clerical duties such as signing visitors in/out of the building, preparing and maintaining meeting rooms, keeping customer facing areas clean and tidy, ensure the T&MS counter is stocked up for day-to-day and Matchday activities.

The Person
  • Customer service or sales experience in either a face to face or telephone-based role.
  • Client account management experience not essential but desirable, or experiencing in building relationships with clients to help enhance experience for all customers.
  • Competent in working on and picking up complex system processes, and developing processes to improve ways of working.
  • Sound personal qualities such as communication skills, self-motivation, enthusiasm and ability to work under pressure.
  • Computer literate, familiar with Microsoft office or similar packages.
  • A practical approach to problem solving.
  • A fast learner and integrator towards new systems.
  • Comfortable working face to face on matchdays in and around a busy football stadium, and problem solving on the spot
If you would like to join the team and be part of our mission, to win the United way, please submit your application by 30th September 2022
 
Manchester United endeavour to respond to all job application, however, please consider that we receive a high volume of applications, and this may not always possible. 

Due to this post being in regulated activity, the potential employee may be required to undertake a Disclosure and Barring Service check at the appropriate level.
Manchester United FC & Group is an Equal Opportunities Employer and recognises the importance of safeguarding children and adults at risk in our workplace.

Manchester United FC & Group positively welcomes and seeks to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment. We encourage applications from all candidates regardless of age, race, gender, gender identity, gender expression, religion, sexual orientation, disability, or nationality.

If you require any reasonable adjustments to support your application and perform at your best, please do not hesitate to contact us to make a request; we are here to help.


It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.
01 Sep, 2022
Full time
Manchester United Old Trafford, Sir Matt Busby Way, Old Trafford, Stretford, Manchester, UK
At Manchester United we aim to be the best on and off the pitch – and the quality of our behind-the-scenes team sets us apart from the competition. Our people are as committed to the success of the company as the players are to winning trophies. We offer a unique and exciting working environment, excellent training, with recognition and rewards for the part each individual plays. The Purpose  To provide all-round administration/customer service that assists with the smooth running of the department. Draft, prepare and send Marketing & Operational supporter communications. The Role Handle telephone calls and emails with professionalism, ensuring they are responded to in an effective manner providing the highest level of customer service, and within a reasonable time-frame, while taking responsibility for queries / complaints. Be the point of contact for all visitors to Ticketing & Membership Services; serve supporters on the T&MS counter, increasing...