Northampton Town FC

  • Northampton, UK
Northampton Town FC Northampton, UK
09 Apr, 2021
Full time
LOCATION : Northampton Town Football Club REPORTING TO:  Commercial Director RESPONSIBLE FOR : Ticket Office and CRM system HOURS OF WORK : 9am to 5pm Monday to Friday plus all home match days and evenings PERSON SPECIFICATION The Ticket Office Supervisor is a key front of house role. We are looking for a dynamic and personable individual who can work under pressure and deliver customer service excellence. A team player who also works well individually and will go the extra mile. PURPOSE OF THE JOB: • Responsible for managing the ticketing and membership operations • Serve supporters in person and on the phone selling ticketing, membership and matchday experiences delivering outstanding customer service • Manage supporters queries and enquirers efficiently • Responsible for matchday ticket office staff recruitment, rotas, training and supervision • Maintenance of the ticketing element of the CRM system, sales reporting, financial...