Description
The Club’s Head of Ticketing will have responsibility and autonomy to manage the Ticket Office day-to-day operation, fulfilling all Club ticketing requirements. The successful candidate will lead the team and assist the Director of Retail Operations in developing sales strategies to attract, grow and retain match attendances at Portman Road.
With an emphasis on achieving the very best customer experience and outstanding customer service, the successful candidate should possess strong leadership skills and be a comfortable communicator with stakeholders at any level.
Responsibilities
Core responsibilities will be, though not exhaustive;
Provide inspirational leadership and management of Ticket Office staff team, including full time, part time and casual matchday staff
Lead, manage, develop and coach the Ticket Office team, assisting with personal development plans, maintaining and where possible improving standards of...