Burnley FC

  • Burnley, UK
Burnley FC Burnley, UK
23 Sep, 2021
Full time
Job Summary: To be a first point of contact for all supporters and assist the Fan Experience Manager in developing and delivering the matchday experience for all supporters at Turf Moor.   Roles and Responsibilities: • Be a reachable first point of contact for all supporters resolving queries, managing issues/queries and complaints from all supporters. • Assist the Fan Experience Manager in developing and enhancing the matchday experience for all supporters. • Liaise with other department heads to ensure that supporter issues are resolved. • Be a key stakeholder in external relationships with Premier League supporter facing personnel and counterparts at fellow Premier League clubs. • Stay up to date with policies, guidance and best practice relating to supporters. • Provide reports into to the Fan Experience Manager on themes on challenges concerning supporters and pro-actively work together to develop solutions....
Burnley FC Burnley, UK
23 Sep, 2021
Full time
Job Summary: To support the Fan Experience Manager with the day to day operation for supporters, staff and visitors with a disability, ensuring their access requirements are met.   Roles and Responsibilities: • Support the Ticket Office to resolve all enquiries associated with the Club’s disabled supporters ensuring their access requirements are met, managing complaints and any escalations. • Have a clear understanding of disability legislation and the Club’s internal policies. • Stay up to date with existing legislation including Equality Act 2010, accessible stadia guidance, new legislation and best practice guidance. • Manage post-match reports, feedback and actions. • Ensure the stadium and Club premises are accessible for both matchdays and non-matchdays. • Support with any disability awareness training as required. • Provide guidance on the management of tickets for supporters with a...
Burnley FC Burnley, UK
23 Sep, 2021
Full time
Job Summary: Working with the Academy Director, hold responsibility for the direction and strategic plan for talent identification and recruitment into the academy. The Head of Academy Recruitment must create, manage and direct a team of recruitment staff to produce excellent results in player recruitment across the academy performance pathway. A detailed strategy must be created and delivered in line with EPPP guidelines and must enhance our academy operation to surpass that of our regional competition.   Role and Responsibilities: • Manage the recruitment strategy at the Academy (ages 6 – 23) working closely with the Academy Director and in co-ordination with any other Academy Recruitment department heads. • Develop clearly defined and effective Talent Identification and Recruitment policies and procedures. • Implement and maintain the Premier League’s ‘Elite Player Performance Plan’ (EPPP) rules and regulations...
Burnley FC Burnley, UK
23 Sep, 2021
Full time
Job Summary: Assist in coordinating and leading the Physiotherapy service within the club’s Academy. The Lead Academy Physiotherapist role will predominately be based with the under-23 (u23) and under-18 (u18) squads but will have regular contact with the younger Academy groups as required.   Roles and Responsibilities: • Provide evidenced based treatment & rehabilitation of injured players (U9-U23’s). • Assist in coordinating and leading the Physiotherapy service within the Academy. • Assist in the recruitment and retention of part-time Academy physiotherapy staff and assist with the part time medical Rota to ensure all Academy fixtures and training sessions have adequate medical cover. • Have a flexible approach to cover Academy injury clinics/training sessions when required. • Have a flexible approach to match day cover for u18/u23 fixtures as per schedule and Academy fixtures U9- 16’s when required....
Burnley FC Burnley, UK
23 Sep, 2021
Full time
Job Summary: Supporting the academy in the delivery of a vibrant, creative & progressive program. A player centered approach of working within the schoolboy program.   Job Description: Roles and Responsibilities • Support the players within the schoolboy program. • Support the Head of Coaching, Assistant Head of Coaching and Lead Phase coaches in the delivery of a vibrant, creative & progressive program. • Work with a group within the academy. • Work in a professional manner which promotes equality for both players and staff. • Liaise across the multi-disciplinary departments to support the players within the phase and support the alignment across the club. • Communicate with key stakeholders: parents, coaches, providers. • Support the Player Care programme operated by the academy and have a good understanding of current best practice within safeguarding and welfare. • To be able to...
Burnley FC Burnley, UK
19 Sep, 2021
Full time
Job Summary: Working across the whole club to lead and deliver the Club’s Mental Health Strategy.   Roles and Responsibilities: • Lead, deliver and manage the Club’s mental health strategy. • Support Club staff and players assessing their needs, abilities or behaviour using a variety of methods, including psychometric tests, interviews, and direct observation of their behaviour. • Managing, supporting and clinically supervising the Academy’s Psychologist. • Devise, monitor and adapt appropriate treatment programs, including therapy, counselling, or advice, in collaboration with colleagues. • Work as part of a multidisciplinary team alongside doctors, physiotherapist, social workers, education professionals, psychiatrists, and occupational therapists. • Offer therapy and treatments for issues relating to a range of mental health conditions with a performancebased focus. • Develop and evaluate...
Burnley FC Burnley, UK
18 Sep, 2021
Full time
Job Summary: To deliver profitable Hospitality sales across all areas of Burnley Football Club, both matchday and non-matchday.   Role and Responsibilities: • Proactively utilise multiple methods to identify a strong pipeline of new business. • Bringing in revenue through selling matchday and non-matchday opportunities, working to exceed sales targets. • Identify clients, contacts and market segments and proactively seek new business via cold calling and a range of techniques and resources. • To nurture and develop existing clients. • Deliver excellent customer service. • To constantly explore cross-over opportunities from matchday to non-matchday. • To be able to work flexible and unsociable hours where the role of the job requires. • To work towards agreed Key Performance Indicators (KPIs). • Comply with all Club policies. • Promote the Burnley FC brand and ethos in a professional,...
Burnley FC Burnley, UK
18 Sep, 2021
Part time
Roles and Responsibilities: • Provide excellent customer service and support to all customers and fans. • Answering ticket office enquiries in person, via telephone and email. • Processing ticket orders. • Maintaining high standards at all times. • To be able to work flexible and unsociable hours where the role of the job requires. • Comply with all Club policies. • Promote the Burnley Football Club brand and ethos in a professional, strong, and positive manner. • Work alongside other team members to support in other areas of the organisation as and when required to promote best practice. • A commitment to equality and diversity in the workplace and a willingness to undertake all relevant equality and diversity training. • This job description is issued as a guideline to assist you in your duties and is not exhaustive. You may, on occasions, be required to undertake additional or other duties within...
Burnley FC Turf Moor, Turf Moor, Burnley, UK
13 Sep, 2021
Part time
We work hard every day to deliver our mission to inspire, support and deliver change to communities across Burnley, Pendle, Rossendale, the Ribble Valley and West Yorkshire. We work with over 70 local, regional and national partners in four key areas: Football Development, Education and Employability, Community Welfare and Inclusion and Community Facilities. Our highly skilled, dynamic and passionate team now deliver over 50 community projects that touch the lives of a huge spectrum of people in and around Burnley. From children and young people right through to senior citizens. Day-by-day the outreach of our work is growing and along with our brand-new state of the art leisure facility – Leisure Box, Whitehough Outdoor Activity Centre and UCFB at Turf Moor; truly exciting things are happening at Burnley FC in the Community. We believe in the immense power of our football club to transform people’s lives for the better. We believe Burnley and Pendle is a...