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Mark Kelly is the Managing Director of Bristol Sport Ltd and Ashton Gate Ltd, overseeing the 'off the pitch' operations for Bristol City FC, Bristol Bears and Bristol Flyers. With football, rugby and basketball to contend with, Mark's role is busy, complex and thoroughly enjoyable. In this interview, Mark shares details of how his role works for Bristol City FC, including how he manages the operational set-up on matchdays, the development...
Mannie Neville is the Resourcing and Talent Manager for The Football Association (FA). With both extensive experience and knowledge in recruitment, lifelong football fan Mannie transferred his skills to the football industry, joining the FA in November 2018. From explaining the importance of data during the recruitment process, to sharing details of the FA's new diversity code - The Football Leadership Diversity Code - Mannie's interview is...
Matthew Silvester is the Head of Ticketing, Memberships and Hospitality at Southampton Football Club , a role which he started in March 2020, having been at the club since the latter part of 2018. In this interview, Matthew talks to Sascha about his experiences with stadium moves at both Arsenal and West Ham, implementing a new ticketing system with Southampton during the pandemic; his excitement at getting to grips with his role...
Paula  Watson is Director of Operations at Bradford City FC . Working for the club she has supported since childhood,  Paula  has such passion for Bradford City Football Club, her role and the community. With knowledge in many areas of football operations and spending much of her time spinning various plates,  Paula  is set to continue on her incredible career path that has seen her grow from a volunteer to a...
Henry C. Staelens is the Chief Executive Officer of Forest Green Rovers - a role he began at the age of just 30 years old. Having left school at the age of 16, and going on to build a career in developing and selling businesses, the opportunity to work at FGR presented itself. Taking the opportunity with both hands, Henry started his professional life in the football industry. In this interview, Henry talks about the club's commitment to...
Richard Cross is the Club Secretary of Marine FC . From managing a busy workload of player administration, to implementing new Covid-safe protocols, Richard kindly took time out from his full-time job to share details of his interesting and varied role. And of course, he discusses the magic of the FA Cup !   When did you start working for Marine FC and how did that opportunity arise? I first attended a game 25 years ago...
If you've ever carried out any research on the subject of Player Care, there's a very good chance you would have come across Hugo Scheckter , and for good reason. Having looked after some of the world's best players during his time at Southampton FC and West Ham United, Hugo has established himself as one of the leading authorities in this relatively new, but increasingly important sector - after all, a happy, motivated player is...
Cathy Long has had a varied and interesting career in the football industry, with many more ideas and projects planned for the near future. Having worked at the Premier League for 15 years and providing consultancy services for a number of organisations, Cathy gives an insight into her successful career and offers her advice to those looking to pursue a role within the industry.   Were you always interested in working in football?...
Sascha Gustard-Brown has experience within the area of Supporter Engagement, having held the positions of Head of Supporter Engagement at Luton Town Football Club and Supporter Liaison Officer at West Ham United. She is currently working on small supporter engagement projects in sport and freelance writing in football.   How did you start working in football? I have loved football from an early age and started watching...
What is Supporter Engagement? There are many areas of supporter engagement which can lead to a rewarding and enjoyable career in football. Most people are familiar with the role of Supporter Liaison Officer (SLO) - the designated point of contact for supporters, who is responsible for engaging with the supporter base and ensuring that their voice is heard by the relevant persons at their club. However, many clubs also have a Supporter...
"I want to work in The Premier League" This is a sentence I have heard often during my time working in the football industry. Whether it be from university students studying a football related course, those who have been working at EFL clubs for just a short space of time, or football supporters who are chatting away to each other on a matchday - the Premier League for many is the pot of gold at the end of a rainbow. And having worked for...
Tech has been married with stadiums for a while now and, these days, the fan experience as we know it is being reshaped. In a time when personal entertainment is giving us more reasons to watch a game from home, stadiums are facing an uphill battle for fans’ attention.   Startups are aware of this and keep delivering novel tech. Solutions range from facial recognition for ticketing, AI analyzing crowd emotions in real-time...